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Webhosting 000

Web hosting problems and how to fix them to get you back on track as soon as possible

Web hosting problems are very common, in particular for new website owners. There is an extensive range of issues that a web hosting support team will come across on their day to day. Many of the web hosting issues are technical, and those you will most likely need to contact your web hosting provider. 

Other problems will always be due to a lack of communication between the customer and the website hosting company. A good web hosting provider must address the issues regardless of the root cause. 

Here is the rundown of the common web hosting issues and their easy solutions. 

I can’t get the new site to work

It is such a common problem that many new site owners have this issue and it may be something as simple as user error 

It is very easy to get caught up in all the technical jargon, but we are here to help you through it.

Some of the time it can be as simple as the domain hasn’t been transferred correctly. Name servers can take up to 24 hours to update 

All you have to do is to begin to troubleshoot the issue through the most common problems associated with this issue.

Most likely, it will be something that you can do yourself and if you are struggling, contact your web hosting provider.

How to get more domains working on the account?

If you are trying to get additional domains, it can become a little confusing. If you have checked to make sure the new domains have been added properly on the server, within cPanel there is an option called addon domains, add your domain there if you are still struggling to add your extra domains then you can contact the HB Hosting support desk and they will help you out straight away.

My email isn’t working

How do you fix your email? 

The first thing that you need to do is to check common reasons behind the problem, such as something as simple as an incorrect password.  

From here you can move onto making sure the account was set up and configured correctly, look up the status of your server and see if it is down or has errors.

If you can’t find any issues here, try to send a test email through webmail. If you can send an email through here, that means it is an issue with how the email was set up on your desktop. 

From here, if you still can’t find an issue, contact your HB Hosting support team for help.

Unable to install script for website hosting 

There are many reasons that a script can’t be installed.

One of the most common problems is that the proper steps weren’t followed and the instructions will be in your welcome email. 

If you have followed these steps, then you can try to find a program that helps you install common scripts in just a few minutes – or you can contact your HB Hosting support team and they will help you. In cPanel if you scroll down to the bottom of the page there are 100’s of one-click install software you can use for free!

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